Terms & Conditions of Sale
By purchasing a cake / cupcake / bouquet from Tickled Fancies online shop it is assumed that you have read and accepted these terms and conditions in full.
All prices are non-negotiable and priced according to your exact specifications of design and size of cake/cupcakes/bouquet.
All payments are taken in full at the time of booking in order to secure the date.
All orders are made to order and are by default available for collection only from Tickled Fancies address. We only deliver for weddings or events. Please see below,
Any non-collected orders due to sickness or extreme circumstances are refundable only at Tickled Fancies' discretion. We reserve the right to refuse a refund of any order should we deem it unreasonable or suitable to do so.
Deposits are only necessary for orders for weddings – this will be discussed individually and finalised at a consultation between us and the customer. Deposits are hereafter non-refundable.
In making an order you agree that you are making a reservation for our artist’s time for the manufacture of a bespoke product(s) as you have described in your order. As such, we will begin to act on your instructions immediately where your selected date is less than three weeks from the purchase date; or on the day three weeks prior to your selected delivery day. Once your order has commenced, the cancellation fee is 100% of the order value.
Once an order is placed, adjustments and alterations may only be made at the discretion of Tickled Fancies on an individual basis. We reserve the right to refuse any adjustments and alterations after an order is finalised.
Collection times are either between 10 & 11am , or 5 & 6pm. Once you have selected your preferred collection time it is your responsibility to adhere to the chosen time and date. Any rescheduled collection times will be solely at our discretion and cannot be guaranteed under any circumstances.
Your cakes are baked to ensure they are fresh for the date of collection, we cannot guarantee quality if consumed more than 72-96 hours after collection. Cakes are made entirely of natural ingredients, so they do not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
Your cakes need to be kept at room temperature in a cool dry room out of direct sunlight and must not be refrigerated as this can alter the flavour and texture of the product. Tickled Fancies will not be held liable if items are not consumed during the recommended time frame or are stored in an incorrect manner. It is the purchaser’s responsibility to ensure the storage conditions are adhered to.
Due to the perishable nature of these products we do not recommend keeping longer than three to four days. There are no refunds available on any perishable item.
All ingredients are of the highest quality and freshly prepared without the use of any preservatives. Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter. Note: if a colour other than natural buttercream is requested there will be food colour additives in the buttercream. If you require more information about colour additives when considering placing an order please contact us to discuss.
Allergies & Dietary Requirements
We do not cater for any specific dietary requirements such as allergies and take no responsibility for any consequence of such. The cakes are made in our home kitchen where allergens such as gluten an nuts are used, therefore we cannot cater for such allergies.
All ingredients are of the highest quality and freshly prepared without the use of any preservatives. Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter.
Note: if a colour other than natural buttercream is requested there will be food colour additives in the buttercream. If you require more information about colour additives when considering placing an order please contact us to discuss. All of the food colourings we use are vegetarian.
Due to the nature of these products there will be variation in the product in comparison to any other product depicted in our gallery. We do not and cannot guarantee 100% accuracy in design or manufacture and whilst we make every effort to provide the product requested, you accept there will likely be variance in colours and design in your order from gallery pictures.
Final designs and variants thereof are at the final discretion of Tickled Fancies to ensure the best possible result for each individual customer.
Where cakes are supplied as a collection, they contain different variants of design and colours. Final design specifications are at Tickled Fancies' discretion.
If you are in any way unhappy with your order please inform us promptly at collection so that we can rectify any issues in a timely fashion. Refunds or replacements at our discretion cannot be issued without return of product.
Any damages incurred through the use of our service is limited to the cost of the product purchased and in purchasing from Tickled Fancies the buyer accepts and agrees to be bound by the terms and conditions described above.
Tickled Fancies reserve the right to use any image of a cake/cupcakes or workshop taken by Tickled Fancies for publication on social media and other publications.